On the Business of Doing Good

June 22nd, 2009

Posted by David L. Hertz, Chief Development Officer, Services for the UnderServed:

Uncharitable Book JacketIf hunger, poverty, clean air and water, climate change, AIDS, and sheltering refugees are pressing needs of our global society, then why are the nonprofit organizations committed to resolving these problems relegated to charitable status, and severely criticized if they behave as true businesses?

I am intrigued by these and similar questions since reading Uncharitable, by Dan Pallotta. I see nonprofits addressing local and global needs yet unable to compete for the best available talent, increase marketing and advertising expenditures, engage in research and development, or generate profits from their good work. In a New York Times piece entitled The Sin in Doing Good Deeds, Nicholas D. Kristof similarly asks, “If a businessman rakes in a hefty profit while doing good works, is that charity or greed? Do we applaud or hiss?” Kristof goes on to write that Pallotta’s book, “seethes with indignation at public expectations that charities be prudent, nonprofit and saintly … and argues that those expectations make them less effective, and he has a point.”

Brownstone Apartment

Outside of the agency, SUS is known for providing housing and supportive services to meet the complex needs of New York’s most challenged individuals. Inside of SUS, we also focus on how to be an effective service organization while building a model service business that employs SUS consumers. Consider a potential landscaping company born from a Vietnam Veteran now an SUS consumer and he discovers his expertise in gardening by tackling a bare plot of land adjacent to an SUS residence in Brooklyn (Bushwick). Our attention is now drawn to potential businesses that range from building a peer-to-peer counseling network to the development of a workforce trained to deliver energy efficient and green solutions to the communities in which SUS resides. It seems that we may save more people, raise more funding, serve our neighborhoods, and lower our costs with revenue generating business models like these, and overcome the biases towards non-profits generating profits. While we still need a conclusion or maybe more of a direction, we do know that we must be dynamic, fluid and relevant in getting there.

Non-profit leaders, board members, and philanthropists should jump into the fray of this dialogue – read Uncharitable, and check out Pallota’s new blog, “Free the Nonprofits” , for the Harvard Business Review. And then, with new and sharpened opinions, share your reactions with readers of The Signal.



Michelle

June 14th, 2009


Video production by Indigo Productions

Michelle and her daughter were homeless. In addition to their housing situation, Michelle was not managing her health. Her diagnosis of AIDS requires her to take 16 pills a day and to see her doctor on a regular basis. Michelle and her daughter feel blessed to have a home of their own.



Sylvia’s Story

June 14th, 2009


Video production by Indigo Productions

Sylvia used to be homeless and has slept on park benches. Living in her own studio apartment at our Marcy/Hart residence, she does not have the extra stress of figuring out where she is going to sleep. Sylvia has been able to focus on her sobriety and her other health issues.



Marie’s Story

June 14th, 2009


Video production by Indigo Productions

“We work with them step by step and we can see the progress that they’ve made…. I always tell them that ‘We will always be there for you.’”



Winnie’s Story

June 14th, 2009


Video production by Indigo Productions

Winnie was nervous about working. She didn’t think she had the necessary skills to contribute in an office environment. The Employment Services staff coached her through her insecurities, her job application and interviews, and visited her on-the-job. It wasn’t as difficult as Winnie first thought.



Marilyn’s Story

June 13th, 2009


Video production by Indigo Productions

Marilyn is the mother of a young adult with developmental disabilities. Her daughter has graduated out of a school program and now attends our day habilitation program. Marilyn and her daughter both go to “work” every day.

“My daughter depends on me for everything. If SUS wasn’t here, I wouldn’t be able to work. I would have to stay home with her.”



Elizabeth’s Story

June 13th, 2009


Video production by Indigo Productions

Elizabeth has lived at our Vernon residence for almost 20 years. All her neighbors know Elizabeth and everywhere she goes, there is a chorus of “Hi Elizabeth!”

At home, it is the same. Returning each day from her day program, Elizabeth shouts out, “Hi” to each of her housemates and staff members.

Elizabeth is eager to learn and practice her self-care skills but when she hears music, Elizabeth stops all activity to dance.



Rafael

June 13th, 2009


Video production by Indigo Productions

Rafael is a young adult living at our Rosita residence. He lives with six other young men; all attending school or a day program.

Rafael enjoys helping around the house. He wants to be a part of all the activities that happen at home, including doing the laundry, sweeping and setting the table. Rafael also enjoys playing games and watching movies with his housemates.