Beyond Training: How S:US Is Rethinking Staff Development
At Services for the UnderServed (S:US), our teams show up every day with extraordinary commitment, compassion, and resilience—doing work that is as complex as it is deeply human. Supporting them requires more than traditional training; it calls for a thoughtful, human-centered approach to learning and development.
Margaret-Ann Cole
In a new conversation, Margaret-Ann Cole, Chief HR & People Officer at S:US, shares how we’re rethinking what it means to support staff growth—and why training only matters if it truly sticks.
Drawing from her experience as a People leader, Margaret-Ann highlights a few core principles shaping S:US’ approach:
- Microburst Learning: Short, focused learning moments that prioritize clarity, relevance, and real-world application over information overload.
- Turning Feedback into Action: Using employee engagement insights to build trust through transparency, accountability, and visible change.
- Supporting the Supporters: Creating systems and development pathways that care for staff with the same intention they bring to the people we serve.
- 24/7 Access Through AI: Leveraging technology to ensure employees—especially those working overnight or in the field—can access support anytime, anywhere.
These aren’t just HR strategies; they’re commitments to our people and our mission. At S:US, we believe learning isn’t a one-time event, but an ongoing experience that empowers staff to thrive.
▶️ Watch the full interview to learn how S:US is building a more sustainable, impactful, and human approach to staff development.
