Frequently Asked Questions (FAQs)
IMPORTANT INFORMATION – PLEASE READ
Below you will find useful and helpful information when navigating S:US’ What’s Eating New York? Virtual Event Series.
Once registered, you will receive a confirmation email sent to the address you used during the registration process. Within this email, you’ll find a Zoom registration link to complete your registration and receive your unique Zoom link that will be active on the evening of the event beginning 45 minutes (5:45pm EST) before the start time. If you purchased a Sponsorship package or more than one ticket and provided email addresses for your guests, we will also email them their unique link to the event. Without your guests emails, we cannot send out their link to the event. Each link is unique and cannot be forwarded or shared with multiple email addresses. To send your guest emails, please firstname.lastname@example.org with your name/company name and emails for your guests.
Also, in this confirmation email, you will be given a chance to submit your questions for our host or panelists ahead of time. We will do our best to make sure your question is answered. Please email email@example.com to submit.
We encourage you to post on your social media networks and share your involvement with this event and invite your friends, family and co-workers. Don’t forget to tag @sus_org on Instagram, and @ServicesfortheUnderserved on Facebook before, during and after this event.
What can I expect from this virtual event?
At the scheduled event time, please click on the Zoom link provided in your completed registration. Our Host, Andrew Zimmern, will guide you through the event and conversation with the panelists. If you have questions for our panelists, you can email them to firstname.lastname@example.org prior to the event and we will work with Andrew Zimmern to include as many as possible. If you have questions during the event, you will be able to utilize the chat function through Zoom — we will try to share with the panelists to answer during the event or even after.
How long is this event?
Event event will be approximately 55 minutes long. There will be a welcome message from the Vice-Chair of the S:US Board of Directors, Jen Press Marden, followed by a conversation with Andrew Zimmern and our panelists, and a sensational musical performance at each event by an A-list artist.
Will I get to speak to the panelists directly?
Because we are aiming to keep the program tight, attendees will not be able to speak to the panelists directly. However, once you register for the event, you will be given the opportunity to submit questions ahead of time to be included in the event if possible.
How can I prepare for the event?
Tp prepare for each event, be sure to complete your registration ahead of time and add the event to your calendar. If you cannot find your link, please email email@example.com immediately. Join the event upto 45 minutes prior to the start (5:45pm EST) to enjoy some facts and information about S:US, our Host, guests, Sponsors, and also say hello to the other attendees. Then sit back and relax in the comfort of your home and enjoy.
What technology do I need for class?
You’ll need an internet connection and the ability to stream audio and video. A link and details on how to join the Zoom session will be included in your confirmation email. Be sure to download the latest version of Zoom Meetings by clicking this link: https://www.zoom.us/download Version 5.4.7 (59780.1220)
How do I access this event?
To access this event, you will be sent a Zoom Meeting link to the email address you provided to complete your registration. Once that is complete, you will receive a unique link for you to join the event. By clicking on the link at the scheduled time, you will automatically be prompted to open Zoom and join the event. Everyone is encouraged to join unto 45 minutes early to ensure that you have a good connection with Zoom and say hello to the other attendees. Please note that upon joining you will be directed to the “waiting room” until admitted into the event.
Do I need to create a Zoom account to access this event?
You will not need an account to join this event. Simply click to “Join the meeting” via in the link provided. You will be prompted to download and install the Zoom app. Once downloaded, open the Zoom program. You will need to give Zoom access to your computer/phone microphone and camera. When you are ready to join the event select “Join with Video” button in the bottom left corner of the Zoom application.
Where are the proceeds for this event going?
Proceeds will benefit the Services for the UnderServed (S:US).
What is the best way to receive information about S:US and future events?
What if I don’t receive an email confirmation following my purchase?
Please allow up to 48 hours to receive your email confirmation. Please contact us at firstname.lastname@example.org if you have not received purchase confirmation and link 48 hours before the scheduled event begins.
Be sure to complete your registration by clicking the link on your purchase confirmation email. Without doing this, you will not receive your unique link and will not be able to log into the event.
STILL HAVE QUESTIONS?
Email Amy Cano, Director of Special Events at email@example.com.