Frequently Asked Questions (FAQs)
IMPORTANT INFORMATION – PLEASE READ
Below you will find useful and helpful information when navigating S:US’ What’s Eating New York? Virtual Event Series.
Once registered, you will receive a confirmation email sent to the address you used during the registration process. Within this email, you’ll find a Zoom registration link to complete your registration and receive your unique Zoom link that will be active on the evening of the event beginning 30 minutes (6:00pm EST) before the start time. REGISTRATION IS A TWO-STEP PROCESS. If you purchased a Sponsorship package or more than one ticket and provided email addresses for your guests, we will also email them their unique link to the event. Without your guests emails, we cannot send out their link to the event. Each link is unique and cannot be forwarded or shared with multiple email addresses. To send your guest emails, please [email protected] with your name/company name and emails for your guests.
We encourage you to post on your social media networks and share your involvement with this event and invite your friends, family and co-workers. Don’t forget to tag @sus_org on Instagram, and @ServicesfortheUnderserved on Facebook before, during and after this event.
What can I expect from this virtual event?
At the scheduled event time, please click on the Zoom link provided in your completed registration. Our Host, Andrew Zimmern, will guide you through the event and conversation with the panelists.
How long is this event?
Event event will be approximately 60 minutes long.
Will I get to speak to the panelists directly?
Because we are aiming to keep the program tight, attendees will not be able to speak to the panelists directly.
How can I prepare for the event?
To prepare for each event, be sure to complete the two-step registration process ahead of time and add the event to your calendar. If you cannot find your link, please email [email protected] immediately. Join the event up to 30 minutes prior to the start (6:00pm EST) to enjoy some facts and information about S:US, see our Sponsors, and also say hello to the other attendees. Then sit back and relax in the comfort of your home and enjoy.
What technology do I need for class?
You’ll need an internet connection and the ability to stream audio and video. A link and details on how to join the Zoom session will be included in your confirmation email. Be sure to download the latest version of Zoom Meetings by clicking this link: https://www.zoom.us/download Version 5.4.7 (59780.1220)
How do I access this event?
To access this event, click on the Zoom Meeting link in the email you received after completing your two-step registration. By clicking on the link at the scheduled time, you will automatically be prompted to open Zoom and join the event. Everyone is encouraged to join unto 30 minutes early to ensure that you have a good connection with Zoom and say hello to the other attendees. Please note that upon joining you will be directed to the “waiting room” until admitted into the event.
Do I need to create a Zoom account to access this event?
You will not need an account to join this event. Simply click to “Join the meeting” via the link provided. You will be prompted to download and install the Zoom app if you do not already have it loaded. Once downloaded, open the Zoom program. You will need to give Zoom access to your computer/phone microphone and camera. When you are ready to join the event select “Join with Video” button in the bottom left corner of the Zoom application.
Where are the proceeds for this event going?
Proceeds will benefit the Services for the UnderServed (S:US).
What is the best way to receive information about S:US and future events?
What if I don’t receive an email confirmation following my purchase?
Please allow up to 48 hours to receive your email confirmation. Please contact us at [email protected] if you have not received purchase confirmation and link 48 hours before the scheduled event begins. Also, please check you spam/junk folder as sometimes these emails may find their way there.
Be sure to complete your two-step registration by clicking the link on your purchase confirmation email. Without doing this, you will not receive your unique link and will not be able to log into the event.
STILL HAVE QUESTIONS?
Email Amy Cano, Director of Special Events at [email protected].